Austin American Statesman Top Workplaces 2014
Starwood Hotels & Resorts - Austin Customer Contact Center

Employees in region:
Hospitality, Entertainment, Recreation, & Travel
HQ location:
Stamford, CT

Top Workplaces
’10, ’11, ’12, ’13, ’14

About Starwood Hotels & Resorts - Austin Customer Contact Center

Starwood Hotels & Resorts is a Fortune 500 company and the parent company of 9 lifestyle brands - Sheraton, Westin, Four Points by Sheraton, W Hotels, The Luxury Collection, St. Regis, Le Meridien, Aloft and Element, as well as our Starwood Vacation Ownership program, all of which are unified through our award-winning loyalty program, Starwood Preferred Guest. With nearly 1200 hotels worldwide, Starwood has the most globally diverse portfolio. Our 10 customer contact centers across the globe handled more than 18 million calls, 2 million emails and 350,000 chats from our guests in 2013.

Not only do we help people arrange their travel - from the road warrior who travels weekly for business, to the couple planning the anniversary trip-of-a-lifetime - we provide support to our hotels and brands in a variety of ways, giving employees multiple opportunities and career paths. We place a premium on people development, and most of our senior leaders began their careers in entry-level positions with Starwood, highlighting our commitment to promoting from within. Our Promises to guests and employees are that we Do the Right Thing, Go the Extra Step and Play as a Team. When people are empowered to do these things, magic happens!

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What employees say

“All of the opportunity.”
“I feel supported by my boss and enjoy being in a position to make positive changes. ”
“The travel benefits and the culture.”
“The great people and environment.”
“I feel that the sky is the limit here. Starwood does an amazing job at making me feel that I can always move up and shows me clear directions of how to get there.”
Where to find Starwood Hotels & Resorts - Austin Customer Contact Center