Verizon Wireless operates the nation's most reliable and largest wireless voice and data network, including the largest 3G broadband network. Verizon Wireless is the largest wireless carrier in the U.S. with 86.6 million customers.

The company:
- Built the nation's first wide-area wireless broadband network.
- Delivered the nation's first wireless consumer 3G multimedia service.
- Launched the most comprehensive mobile music service in the world.
- Has the highest customer loyalty in the industry based on lowest-in-industry churn.

VZW conducted 56 free PDA and smartphone workshops in IN this year with nearly 850 people attending. The in-store classes, scheduled over lunch or after work hours, are so popular that new cities are being added regularly and expanding to churches, community and senior centers.

For the sixth consecutive year, VZW leads the industry in customer satisfaction according to American Customer Satisfaction Index (ACSI) survey (released May 2009). For the past 18 quarters, VZW has led the wireless industry in customer loyalty based on lowest churn rates. VZW leads the industry in providing the best performance for its 86.6 million customers.

2008 national awards include measuring customer service include: Leader in Online Accessibility, The Customer Respect Group, Top Customer Service Retailer in the Nation National Retail Federation Foundation and American Express "Carrier Of The Year", Wireless Week, Brand Keys Customer Loyalty Engagement Index, Brand Keys Leaders in Loyalty M:Metrics.