Top Workplaces

Workplaces as reviewed by employees.

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Workday, Bay Area

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Information provided by the companies and from selected employee surveys

Medallia Inc.

Number of employees in region: 60

Workplace Strengths

Website: www.medallia.com
Careers: www.medallia.com/careers

About Medallia Inc.

We are a software company based in Menlo Park, California with offices in Toronto and Oslo, Norway. We went live with our first paying customer in 2003 and are now used in over 50,000 business locations (stores, call centers, hotels, websites, etc) world-wide. Our customers include some of the most innovative and admired companies in financial services, retail, high-tech, business-to-business, hospitality, and travel and leisure.We are fully owned by our employees and founders, with no material outside investors.

Our system helps businesses capture feedback from customers about their recent interaction with the company. This feedback streams into a single company-wide web application where it is combined with operational and other company data. Users from throughout the organization can take action, and see progress. The action can be external such as reaching out to a customer to make things right or more internal such as training staff, improving procedures, products and policies.

What the employees say:

What is the most helpful thing your manager does to make your job easier?

My manager offers encouragement and guidance whenever I need it, and I appreciate that very much, since much of what I have been doing is new to me and I am sometimes unsure of the best way to…

What formal training have you found most valuable?

We have an onboarding and development program for new recruits that begins with formal training on the software configuration, the services that go with it, and all the internal processes.

What do you find most motivational about working for this organization?

This company is loaded with high achieving people and there's a strong sense that everyone here is capable of doing A+ quality work and deserving of respect.

How does this organization help you to learn and grow?

The workplace is very collaborative and team-oriented, I feel supported and not defensive.

I love my job because...

There is so much opportunity to learn and grow, both as an individual and for the company. The company is growing rapidly and we have so much success to build on. There are plenty of career paths…

How does this organization help you to learn and grow?

The variety of work and quality of people makes this place the best place I have ever worked.

What contributes most to you wanting to stay with this organization?

It is a privately owned and financed firm with solid leadership. The sky is the limit.

What aspects of your benefits package do you find most valuable?

The health insurance seems very competitive given rising costs for this benefit.

What contributes most to your recommending working at this organization to others?

The culture is great. High achievers without the accompanying large egos.

What does your manager do well?

Simple, but powerful: he has common sense.

How does this organization help you balance your work and personal life?

Flexible hours

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Interesting facts

We have one hurdle all prospective employees must clear: our iron-clad "hire no jerks" rule. Aside from the overachieving factor, we also come from diverse backgrounds. Our web designer was a former minister, and our head of HR was once a zookeeper.

Nearly 100 percent of Medallia employees are graduates of top universities, including many who hold advanced degrees from top engineering and business schools. Many graduated with top academic honors and distinction.