Department of Family and Protective Services
- Employees in region:
- HQ location:
- Austin, TX
The Statewide Intake (SWI) division is the “front door to the front line” for all DFPS programs. It's Statewide Intake’s job is to assess all reports of abuse, neglect, or exploitation and route them to the right local office. That’s why Statewide Intake is the program that never sleeps – operating “around-the-clock” every single day of the year, including nights and holidays. Statewide Intake (SWI) division responsibilities includes receiving reports for: •Child abuse and neglect. •Abuse, neglect, self-neglect, and exploitation of the elderly or adults with disabilities living at home.
•Abuse of children in child-care facilities or treatment centers •Abuse of adults and children who live in state facilities or are being helped by programs for people with mental illness or intellectual disabilities. These are run by the Texas Department of State Health Services (DSHS) or Texas Department of Aging and Disability Services (DADS).
“We help people in huge ways everyday; the job has true value.”
“The lack of overbearing managers and team members. I feel trusted and appreciated.”
“The positive and fair environment.”
“We help people.”