About BBB serving Central, Coastal, Southwest Texas and the Permian Basin

BBB's mission is to be the leader in advancing marketplace trust. We do this by offering BBB Accreditation to businesses that meet and exceed high standards of trust. We offer consumers and businesses objective, unbiased information on businesses and charities, alert them to scams and current trends in the marketplace and provide tips and advice. We evaluate businesses against a set of standards; Build Trust, Advertise Honestly, Tell the Truth, Be Transparent, Honor Promises, Be Responsive, Safeguard Privacy, Embody Integrity. We also provide businesses a Code of Advertising as a guide for avoiding confusion and misleading their customers.

Every month, we provide over 100,000 consumers with information on area businesses, process over 2,000 disputes and send more than 10 press releases to local media members. Our BBB is also committed to reaching the public beyond our main website and routinely keeps consumers informed through Twitter, Facebook and YouTube.

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What employees say

“The people go above and beyond when it comes to helping you out and making you feel welcome the second you walk in.”
“I work with people I truly value and care about, offering programs that make a difference in the lives of consumers and businesses. ”
“The warm environment, and knowing that you are doing something meaningful and helping others.”
“Growing bigger and becoming the best BBB in the system!”
Where to find BBB serving Central, Coastal, Southwest Texas and the Permian Basin