BBB serving Central, Coastal, Southwest Texas and the Permian Basin
- Employees in region:
- HQ location:
- Austin, TX
’10, ’12, ’13
BBB's mission is to be the leader in advancing marketplace trust. We do this by offering BBB Accreditation to businesses that meet and exceed high standards of trust. We offer consumers and businesses objective, unbiased information on businesses and charities, alert them to scams and current trends in the marketplace and provide tips and advice. We evaluate businesses against a set of standards; Build Trust, Advertise Honestly, Tell the Truth, Be Transparent, Honor Promises, Be Responsive, Safeguard Privacy, Embody Integrity. We also provide businesses a Code of Advertising as a guide for avoiding confusion and misleading their customers.
Every month, we provide over 100,000 consumers with information on area businesses, process over 2,000 disputes and send more than 10 press releases to local media members. Our BBB is also committed to reaching the public beyond our main website and routinely keeps consumers informed through Twitter, Facebook and YouTube.
“I work where it makes the difference in the community and in our homes. BBB makes a difference in decision making.”
“It is exactly what I am good at so I can succeed.”
“The environment is very relaxing and feels like a family.”
“We know that we make a difference to them and they actually care for us. ”
“They normally see problems before they arise. Leadership is proactive.”