- Employees in region:
- Information Technology
- HQ location:
- Minneapolis, MN
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that's easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics, and performance-based dashboards and reporting. Calabrio ONE is flexible, providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve.
Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user: agents, supervisors, managers, knowledge workers, and executives.
“Calabrio offers me a great opportunity to change the way the industry works. I truly believe that Calabrio is a great place to work.”
“I was given a clear, accurate description of my role. I have been given the opportunity to advance into a leadership role. Our products are solid and the culture here is unlike any I have ever seen. ”
“The culture at Calabrio is open and friendly. Coworkers are helpful with each other and looking out for the best for customers and coworkers. ”
“The work schedule is flexible.”
“He is a good leader and a has an excellent vision for our future as a company. He is also hands-on and easy to approach.”