Bay Area News Group Top Workplaces 2012
- Employees in region:
- Information Technology
- HQ location:
- Palo Alto, CA
Medallia partners with Global 2000 companies to deliver better customer experiences and increased loyalty. We fundamentally believe that customer feedback that is easily understood and widely adopted drives action and measurable business results. This belief has driven us to build the most complete Customer Experience Management platform on the market. Medallia's solution manages sampling, data collection, analysis and reporting. It captures customer feedback from surveys and social media and presents it in one, simple interface. Integrated tools make it easy for frontline staff to follow-up with customers, strengthen relationships and generate more business.
Reporting can be fully customized to user preferences, and produced with patent-protected speed. We walk our Customer Engagement talk. Our industry expertise and obsession with client service results in a 98% renewal rate with customers across financial services, retail, high-tech, B2B and hospitality. Medallia is headquartered in Silicon Valley.
“I have a ton of freedom to try new things and we have an amazing company culture.”
“The people. Everyone is friendly, willing to help, and motivated to succeed. ”
“I am surrounded by smart, dedicated, and motivated people. They make me want to be a better person.”
“The culture (vision and values), the colleagues (really great people) and a product I believe in.”
“The leadership. Our executive team has an inspired vision that is well-reflected throughout the organization.”